Sri Venkateshwara Sweet – Online Food Delivery App

Last Updated: 01/12/2025

Sri Venkateshwara Sweet (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online food delivery mobile application and related services (collectively, the “App”).

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
1.1 Personal Information

When you use our App, we may collect the following personal information:

Name

Mobile phone number

Email address

Delivery address

Login credentials (if applicable)

1.2 Order & Payment Information

Order details (items ordered, order history)

Payment method details (UPI, cards, wallets – processed securely by third-party payment gateways; we do not store card details)

1.3 Location Information

Delivery location to fulfill food orders

Approximate location for service availability

1.4 Device & Usage Information

Device type, operating system, app version

IP address

App usage data and crash logs (for improving app performance)

2. How We Use Your Information

We use the collected information to:

Process and deliver food orders

Communicate order status, offers, and updates

Improve our products, sweets, and services

Provide customer support

Ensure security and prevent fraud

Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

With delivery partners to complete your order

With payment gateway providers for secure transactions

With service providers who help operate our App

When required by law or government authorities

All third parties are required to protect your data and use it only for the intended purpose.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from:

Unauthorized access

Loss, misuse, or alteration

However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services

Meet legal, accounting, or regulatory requirements

You may request deletion of your data by contacting us.

6. Your Rights

You have the right to:

Access your personal information

Update or correct inaccurate information

Request deletion of your data (subject to legal requirements)

Opt out of promotional communications

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Links & Services

Our App may contain links to third-party services (such as payment gateways). We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the App with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Sri Venkateshwara Sweet
📍 Address: Door No. 115, 116, Gandhi Bazaar Main Rd, next to HDFC Bank, Gandhi Bazaar, Basavanagudi, Bengaluru, Karnataka 560004
📞 Phone: 08867704771
📧 Email: svsmsapp1@gmail.com