Sri Venkateshwara Sweetmeat Stall ("we", "us", "our") respects the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access our website, use our online ordering platform, place an order, make a payment, contact us, or otherwise interact with our services.
By using our website or online ordering services, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that is reasonably necessary to provide our products and services, process orders, facilitate payments and deliveries, provide customer support, and comply with applicable legal requirements.
When you place an order or interact with us, we may collect information such as:
Online payments may be processed through Razorpay or another authorized third-party payment service provider.
We generally do not directly collect or store complete debit/credit card numbers, CVV numbers, UPI PINs, banking passwords, or similar payment credentials.
Payment information necessary to process the transaction may be collected and processed directly by the applicable payment service provider in accordance with its own terms and privacy practices.
We may receive limited transaction information such as:
This information may be used to verify payments, reconcile orders, process eligible refunds, and resolve payment-related complaints.
When you visit or use our website, certain technical information may be collected automatically, depending on the technologies used on the website.
This may include:
Such information may be used for website functionality, security, troubleshooting, analytics, fraud prevention, and improving the user experience.
We may use personal information for purposes including:
Where required under applicable law, we will obtain consent before using personal information for purposes that require such consent.
To fulfil an order, we may use information such as the customer's name, mobile number, delivery address, order details, and delivery instructions.
Where delivery is handled by a third-party delivery or logistics service provider, relevant information may be shared with that provider to the extent reasonably necessary to complete the delivery.
Delivery providers may process such information according to their own applicable privacy practices and legal obligations.
Customers are responsible for providing accurate and complete delivery and contact information.
We may use Razorpay as a third-party payment gateway/payment service provider for processing online payments.
When you make an online payment, certain information may be transmitted directly to Razorpay or other parties involved in the payment process, including banks, card networks, UPI providers, and other financial institutions.
Sri Venkateshwara Sweetmeat Stall does not intend to store complete payment credentials such as card CVV, UPI PIN, banking password, or similar authentication credentials on its servers.
Payment transactions may also be governed by the privacy policy, terms, security standards, and other policies of the applicable payment service provider.
We do not sell or rent customers' personal information as part of our ordinary business operations.
We may share information where reasonably necessary with:
Service providers should receive only information reasonably necessary to perform the relevant service, subject to applicable contractual and legal requirements.
Our website may use cookies and similar technologies to provide essential website functionality, remember user preferences, maintain sessions, improve performance, prevent fraud, and understand how visitors use our website.
Some cookies may be placed by third-party services integrated into our website.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
Users may be able to manage cookies through their browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
However, no website, internet transmission, electronic storage system, or online payment system can be guaranteed to be completely secure.
Customers should therefore take reasonable precautions when using online services and should never share passwords, OTPs, UPI PINs, card PINs, or other confidential authentication information with unauthorized persons.
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
Information that is no longer required may be deleted, anonymized, or otherwise handled in accordance with applicable law and our data-retention practices.
We may contact customers through telephone, SMS, email, WhatsApp, or other communication channels where appropriate for purposes such as:
Promotional or marketing communications, where used, will be handled in accordance with applicable consent and communication requirements.
Where applicable, customers may opt out of promotional communications using the method provided in the relevant communication or by contacting us.
Operational communications necessary to fulfil an order or respond to a customer request may still be sent.
Our online ordering service is intended for persons capable of entering into transactions under applicable law.
We do not knowingly seek to collect personal information from children contrary to applicable legal requirements.
If we become aware that personal information has been collected from a child in circumstances requiring parental or guardian authorization, we may take appropriate steps in accordance with applicable law.
Subject to applicable Indian law and the nature of the request, customers may have rights regarding their personal information.
These may include rights to request access to or correction of certain personal information and other rights or grievance mechanisms provided under applicable law.
Requests may be subject to identity verification, record-retention requirements, legal obligations, and other lawful limitations.
Customers wishing to make a privacy-related request may contact us using the details provided below.
Our website or ordering platform may contain links to, or integrations with, third-party websites or services, including payment and delivery providers.
Third-party websites and services operate under their own terms, privacy policies, and security practices.
We encourage customers to review the applicable privacy policies of third-party services before providing personal information directly to them.
We may disclose personal information where reasonably necessary to:
Any such disclosure will be made subject to applicable legal requirements.
Sri Venkateshwara Sweetmeat Stall may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated Privacy Policy will become effective when published on our website, unless otherwise stated or required by applicable law.
Customers are encouraged to review this Privacy Policy periodically.
For questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of personal information, please contact:
Sri Venkateshwara Sweetmeat Stall
Address: 181, Balepete Main Rd, near Upparpet Police Station, Balepete, Chickpet, Bengaluru, Karnataka 560053
Phone: +91 98450 82914
Business Hours: Monday – Sunday: 9:00 AM – 9:30 PM
Where required by applicable law, appropriate grievance/contact information will be provided and maintained for handling privacy-related complaints and requests.
By accessing our website, placing an online order, or using our online services, you acknowledge that you have read and understood this Privacy Policy.